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I live about 1 min of driving distance from Ruby General Hospital, on the EM Bypass, Rashbehari and Garia Connector Crossing. I’ve earlier ordered a few times from the Domino’s Jodhpur Park outlet, which is approximately 6 - 7 km from my residence.
Today I was planning to order for 2 large pizzas as a treat for a family lunch. I was told by the customer care person - Dibyendu (i called at the # 24837471), that this was outside the service area.
This was rather surprising as the same outlet has earlier serviced my orders. Dibyendu being “ever helpful” offered me the number of the Lake Town outlet, saying that it would be closer to my place. Well, the Lake Town is like 16 - 18 KMs from my home. I’m sure that it will be closer!!!
Naturally pissed off more with the “helpful advice” as well as the new definition of the “service area”, I decided to send in a feedback through their website. Wonder of wonders, after typing in the text and on hitting the submit button I faced this:
This is clearly a company that doesn’t care whether they retain their customers. Neither could I find any other email address to send in a regular email. Earlier I had signed up for their “WoW! Club” membership, although I doubt if I’ll be using that anymore.I intend to do no future dealings with Dominos, where the customer service is manned by such people without a sense of direction or distance, or websites that are supposed to interface with customers with a screen full of errors.